Emotions & Behaviours at Work (EBW)

Dealing with emotions

Emotional intelligence has been highlighted as being a crucial ingredient for effective leadership and management. Emotional intelligence skills can be learnt at any time and play a greater role than IQ in determining leaders’ and organisations’ success. The exact mix of skills that is the most effective varies by role and by company.

Emotional intelligence

How we deal with emotions and how we behave are 2 key indicators of people’s level of Emotional Intelligence skills. They are also what tends to sabotage work environments or what acts as road blocks, yet the skills can be improved upon with appropriate coaching and input.

Emotions and Behaviours at Work (EBW) is a structured coaching process that helps develop Emotional Intelligence Skills in leaders and teams to realise the full potential of an organisation’s human element.

Emotional intelligence directly reflects peoples’ ability to manage themselves and others. It is based on 2 areas:


  1. Self-awareness
  2. Self-management


  1. Social awareness
  2. Relationship management

What is EBW?

The EBW Emotional Intelligence System is a unique global assessment and development tool. Based on over 15 years of worldwide use and research, it enables the coach and trainer to get leaders and teams to understand why they behave the way they do in order to improve their occupational performance.

Assess, benchmark & provide feedback

EBW assesses, benchmarks and provides feedback on areas that normally cannot easily or quickly be assessed – employees’ personal style, how they make decisions, their motivation to succeed, their ability to cope with pressure and stress, etc.

EBW uses a sophisticated assessment tool to provide a highly accurate report on the areas that affect success in the work place. Based on the report and on the ideal profile for the job role, it is clear which emotions and behaviours are needed to be upskilled to improve effective performance.

EBW is a useful tool, not just with individuals, but with teams. It provides a clear picture of the overall team and allows the team to increase awareness, understanding, tolerance and effective work performance.

EBW is used for:

  • Recruitment and selection
  • Developing leadership capability
  • Building teams
  • Assessing potential
  • Supporting cultural change
  • EBW coaching and mentoring processes in individuals



Header Picture by Yogendra Joshi: Night Market, Bangkok

Picture by Yogendra Joshi: Soothing!